Szkolenie (stacjonarne / online) Effective communication in business

How to build beneficial relations in business? Interpersonal communication.

Korzyści ze szkolenia

You will: know the principles for effective communication in business relations,
Diagnose your own communication style,
Become aware of the importance of a goal in communication and task implementation,
Verify strengths and weaknesses of your skills,
Eliminate most common mistakes in communication.

2024-07-02 2024-07-03 02 - 03 lipca 2024, Warszawa

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Program szkolenia Effective communication in business

Introduction to the training:
- What happens when communication fails?
- Factors affecting the effects of a communication process.
- PROJECTOR and a questionnaire: my communication style,
- What is it like, where are we heading to?
Barriers in the information exchange process and ways for overcoming them:
- Our internal barriers,
- Barriers inside organisations.
Goal awareness in communication and its meaning in task implementation:
- Developing a communication standard: "Observe - analyse - plan - act",
- Goals of an organisation and personal goals in communication,
- Informing about a goal, and the impact on the work of co-workers,
- A comprehensive insight into a communication process - from the first sender to the last recipient,
- A HIDDEN TIP in communication.
Responsibility in communication:
- "Care" techniques in communication - an exercise: "Persuade me",
- Clarification of information - phrasing of question - the principle of a "funnel" in obtaining information,
- A positive message of information - creating an impression - an exercise,
- Questions (encumbered with a failure criterion ≠ success criterion),
- Information and interpretation in communication,
- Mindfulness and flexibility in communication,
- "Your thinking is reflected in your words" - pro-active and reactive messages,
- "RESPONSIBILITY for results" indicators in communication.
Practical techniques for improving effectiveness in communication:
- Adjusting techniques to the communication goal,
- Adjusting personal communication style to the interlocutor,
- Von Thun's communication model and identifying personal way of receiving information,
- Communicating personal views and opinions,
- Direct or indirect communication,
- Provoking interest and signals of listening in a conversation - an exercise: "Interesting sender - mindful recipient",
- Counteracting information filtering in line with the principle "the obvious obviousness",
- You can learn diplomacy.
Non-verbal communication - postures and gestures:
- First, second and third impressions,
- Consistency of messages,
- Reflecting and interpreting of non-verbal signals,
- The unspoken...
- Status games, and how to use them in interpersonal communication.
Good conversations:
- A good conversation model,
- A model of a conversation about a problem, confrontation and deepening,
- Conversation variants, a case study.
Good communication practices - developing principles for effective communication with both the internal and external client.
Let's play in communication - the GALIMATIAS ("Hodgepodge") game.